Description
Position Title: Maintenance Manager Department: Maintenance Reports To: General Manager Status: Full Time Exempt Summary of Duties: Responsible for managing Facilities, Attractions and Waterpark Maintenance. The Maintenance Manager will establish programs to achieve efficiency and responsiveness of the Maintenance Department. This position is responsible for developing and leading a high performing team, increasing financial sustainability through budget control & labor optimization, exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs, have the skill set and ability to perform administrative tasks but also work in the field, be adept to training a team and possess strong communication skills to maintain open lines of communication between departments within the property in addition to communications with contractors, vendors and other third parties. This position typically requires 75% of time to be spent infield. Job Responsibilities: • Lead, manage, coordinate and directly oversee the Maintenance Department; Including facility, attraction and waterpark maintenance, in addition to, project management, planning and communication with vendors, manufacturers, contractors and other associated third parties. Supervise, train and develop Maintenance employees. • Ensure the safety of the property, including attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; ADA, ASTM International, CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Ensure and verify routine inspections and inspection schedules, preventative maintenance and general upkeep of the attractions, including replacement of worn and/or defective parts, are performed and adhered to. • Repair and troubleshoot the attractions as necessary; respond to calls for maintenance checks, attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property attractions. • Complete, maintain and verify required documentation; including inspections, corrective actions and/or repairs performed. • Maintain appropriate levels of critical parts inventory for each attraction to ensure attraction down events are prevented and minimized. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Ensure and verify the upkeep of company vehicles, heavy equipment and rental equipment. • Fluent in emergency and evacuation procedures for each attraction and the property. • Ensure winterization on required attractions, equipment and park facilities are performed as season requires; Perform annual attraction maintenance and rebuild(s) during down season as required/necessary. Responsible for pre-season set-up, facility maintenance (HVAC, plumbing, carpentry, painting, sign installation, etc.) during the season and winterizing the park for the off-season. • Administrative responsibilities to include, but not be limited to, hiring, scheduling, coaching, payroll, inventory control, ordering & invoice processing, work order system management and record keeping. • Develop, review and maintain budgets and forecasts in conjunction with the General Manager. • Establish goals and objectives for the department and track follow-through to ensure attainment. • Establish and maintain positive working relationships with Maintenance Department, other members of Leadership within the organization and 3rd parties. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • High school diploma or GED supplemented by a minimum of 2 years of experience in mechanical/industrial maintenance, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Amusement and/or waterpark attraction maintenance experience preferred. • Proficient computer skills in Microsoft Office required. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Must possess a valid Driver’s License and be available to travel occasionally. • Must have a valid Certified Pool/Spa Operator Certification (CPO) or ability to obtain within first year of employment. • Strong leadership, critical thinking, conflict resolution, crisis management, contract management, negotiation, and organizational skills. Must be detail oriented and possess the ability to manage administrative records and ensure compliance with local authorities having jurisdiction and governing bodies. • Ability to manage stressful situations and successfully work under pressure. • Ability to successfully pass a drug screen, credit check and background check.
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Position Title: Aquatics Lifeguard Department: Aquatics Reports To: Aquatics Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Lifeguard and operate various attractions following Aquatic Risk Management program and Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Act in accordance with the Aquatic Risk Management program • Deliver Guest Excellence being knowledgeable about the attractions and park • Maintain constant attention and focus • Lifeguard various bodies of water adhering to Aquatic Risk Management program • Operate attractions following Standard Operating Procedures • Enforce participant requirements and attraction rules • Execute emergency procedures, to include crowd control, as necessary • Communicate via public address systems, radios and telephones • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. o Lifeguards under the age of 16 are not permitted to work at elevated locations such as tops of water slides as per the Department of Labor and are staffed at pools, run outs, bottoms of slides or supplemental positions supporting high attendance levels such as tube takers and greeters • Must be able to obtain a Lifeguard Certification through Aquatic Risk Management provider. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Aquatics Supervisor Department: Aquatics Reports To: Operations Manager Status: Seasonal, Non-Exempt Summary of Duties: Run the overall Aquatics operation, directly overseeing the Lifeguards, Team Leads and Instructors. Essential responsibilities include enforcement of Aquatic Risk Management program standards, Standard Operating Procedures, hiring, training, auditing, down event management. Lifeguard and operate various attractions following the Aquatic Risk Management Program and Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Recruit and assist in hiring of Lifeguards, Team Leads and Instructors • Train and develop Lifeguards, Team Leads and Instructors, coaching as necessary • Ensure compliance with all authorities having jurisdiction, including Aquatic Risk Management Provider • Ensure adequate daily staffing levels and adherence to daily operational schedules for assigned area • Oversee breaks and ensure compliance with labor laws for assigned area • Typically perform as Aquatics on Duty, maintaining constant presence in park • Act as the communication liaison between departments, management and front line as applicable to Aquatics • Ensure open ready condition property wide each operating day prior to waterpark opening hour • Ensure Water Quality Standard Operating Procedures are met daily • Ensure overall inventory levels are maintained for consumables, communicating to Operations Manager as items run low • Ensure execution of Aquatic Risk Management program standards, Standard Operating Procedures and Guest Excellence behaviors • Respond to atypical situations, Guest issues and down events as needed • Complete required daily, weekly, monthly documentation • All responsibilities notated in the job descriptions of a Lifeguard, Team Lead and Instructor • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 16 years of age. If under 18 years of age, must be able to provide working papers prior to hire. • Previous experience as a Lifeguard required. • Must be able to obtain an Instructor Certification through Aquatic Risk Management provider and be available for the majority of Lifeguard Training Courses. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Attractions Team Lead Department: Attractions Reports To: Attractions Supervisor Status: Seasonal, Non-Exempt Summary of Duties: Run the day-to-day operation of Attractions, directly overseeing the Attractions Team Members. Operate various attractions following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Train and develop Attractions Team Members, correcting behavior(s) as necessary • Ensure execution of Standard Operating Procedures and Guest Excellence behaviors for assigned zone • Ensure adequate daily staffing levels and adherence to daily operational schedules • Monitor breaks and ensure compliance with labor laws • Respond to atypical situations and down events as needed • Accurately complete required daily, weekly, monthly documentation • All responsibilities notated in the job description of an Attractions Team Member • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 16 years of age. If under 18 years of age, must be able to provide working papers prior to hire. • Attractions Team Leads under the age of 18 will primarily oversee attractions designed solely for children. • Previous experience as an Attractions Team Member preferred. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Bartender Department: Food & Beverage Reports To: Revenue Supervisor Status: Seasonal, Non-Exempt Summary of Duties: Operate various beverage locations, preparing alcoholic and non-alcoholic drinks, following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence being knowledgeable about the park • Encourage sales through Guest interaction and upsell opportunities • Check Guest identification to ensure they are of legal drinking age • Maintaining inventory and bar supplies • Mix all drinks based on serving size as outlined; to keep drink costs at a minimum and prevent overserving • Maintain a safe environment by identifying the problems guests and having them removed • Keep the bar area clean as per company guidelines and local health department guidelines • Handle cash or credit transactions - Collect payment, issue change and receipts • Operate and monitor Retail Shops following Standard Operating Procedures • Maintain displays, shelves, cases and inventory merchandise • Communicate via radios and telephones • Process payments for purchases following Cash Handling Standard Operating Procedures • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must be able to successfully pass TIPS training. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Character Performer, Bartender Department: Entertainment Reports To: Entertainment Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Provide entertainment to Guests in a variety of roles. Pose for photographs and interact with Guests of all ages while maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence, be knowledgeable about the park while entertaining and interacting with Guests of all ages • Bring to life the personality of the specific assigned role/character, remaining in character at all times while in Guest view. • Encourage sales through Guest interaction and upsell opportunities • Check Guest identification to ensure they are of legal drinking age • Maintaining inventory and bar supplies • Mix all drinks based on serving size as outlined; to keep drink costs at a minimum and prevent overserving • Maintain a safe environment by identifying the problems guests and having them removed • Keep the bar area clean as per company guidelines and local health department guidelines • Operate and monitor primarily Golden Nugget in Western Town and at times provide coverage for other outlets within the property following Standard Operating Procedures • Maintain displays, shelves, cases and inventory merchandise • Communicate via radios and telephones • Process payments for purchases following Cash Handling Standard Operating Procedures • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must be able to successfully pass TIPS training. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Character Performer, Retail Department: Entertainment Reports To: Entertainment Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Provide entertainment to Guests in a variety of roles. Pose for photographs and interact with Guests of all ages while maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence, be knowledgeable about the park while entertaining and interacting with Guests of all ages • Bring to life the personality of the specific assigned role/character, remaining in character at all times while in Guest view. • Encourage sales through Guest interaction and upsell opportunities • Operate and monitor Retail Shops, primarily in Western Town, following Standard Operating Procedures • Maintain displays, shelves, cases and inventory merchandise • Communicate via radios and telephones • Process payments for purchases following Cash Handling Standard Operating Procedures • Adhere to Standard Operating Procedures and regulations from all authorities having jurisdiction • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. o Must submit completed NYS DOL required performer documentation prior to participating in performances. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Games Team Member Department: Games Reports To: Games Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Operate various Midway Games following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Encourage game play through audible spiels, active game play and interaction with Guests on the midway • Deliver Guest Excellence being knowledgeable about the attractions and park • Operate and monitor Midway Games and Arcade following Standard Operating Procedures • Enforce participant requirements and game rules, guiding Guest behaviors as required • Maintains displays, shelves, cases and inventory with redemption merchandise • Communicate via public address systems, radios and telephones • Process payments for game play following Cash Handling Standard Operating Procedures • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests; Must be engaging. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: In Park Security Department: Safety & Security Reports To: Security Supervisor Status: Part-Time, Non-Exempt Summary of Duties: Provide support to ensure the safety and security of the Guests, Team Members and property, while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Perform bag check per Standard Operating Procedures as the business dictates • Maintain security of property access points • Maintain constant attention and focus while monitoring property surveillance and/or while performing consistent rounds throughout the property to include, but not be limited to; Buildings, waterpark, dry park, parking lot, access roads and gates, back areas, etc. • Enforce Guest Code of Conduct to include but not be limited to; Prohibiting outside food & beverage, proper attire, enforcement of a smoke-free facility and family atmosphere, line jumping, etc. • Be a park representative resource and authoritative presence, to include inside shops and queue areas to deter theft and disruptive behaviors • Primary responder to atypical situations during park hours; Guest to Guest confrontation, Employee to Guest confrontation, Employee to Employee confrontation, on-park altercations, Lost Parents, property incidents, theft allegations, threats, prohibited items use, etc. • Provide support to the Manager on Duty in conducting the park sweep at the end of each operating day as needed • Provide presence for the cash count at the end of each operating day as needed • Execute emergency procedures, to include crowd control, as necessary • Provide support to outside EMS and Security as needed • Complete required documentation as outlined in Standard Operating Procedures • Escalate atypical situations to Manager on Duty • Communicate via public address systems, radios and telephones • Provide property support as needed • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must have NYS Security Guard License. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Must have ability to work and remain calm in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Waterpark Technician Department: Maintenance Reports To: Maintenance Manager Status: Seasonal OR Full-Time Summary of Duties: Responsible for the maintenance and upkeep of the attractions and facilities of the waterpark, including but not limited to, general and preventative inspections and maintenance of the attractions, pools, facilities & equipment, proper water chemistry of the attractions within the waterpark, repair maintenance as required and property winterization. Exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs, possess the practical skillset and knowledge in one or more trades; such as carpentry, electrical, plumbing, pumps/motors, filtration, pool operation and be adept to working in various environmental conditions. Job Responsibilities: • Ensure the safety of the property, including compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; ADA, ASTM International, CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Perform general carpentry responsibilities including facility upkeep and aesthetic enhancements, etc. • Perform routine inspections and inspection schedules, preventative maintenance and general upkeep of the attractions, including replacement of worn and/or defective parts, are performed and adhered to. • Repair and troubleshoot the attractions as necessary; respond to calls for maintenance checks, attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property attractions. • Work with Maintenance Manager to maintain appropriate levels of pool chemicals and critical parts inventory for each attraction to ensure attraction down events are prevented and minimized. • Routine/basic facility work, including but not limited to; Painting/staining, carpentry, landscape/tree trimming, pressure washing, signage fabrication & installation, etc. • Complete and maintain required documentation; including water chemistry records, inspections, corrective actions and/or repairs performed. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Fluent in emergency and evacuation procedures for each attraction and the property. • Responsible for pre-season start-up, facility maintenance (HVAC, plumbing, carpentry, painting, sign installation, etc.) during the season and winterizing the waterpark for the off-season. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of Maintenance Buildings and work areas. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • High school diploma or GED supplemented by a minimum of 2 years of experience in mechanical/industrial maintenance, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Must be able to work in various extreme environmental conditions, including but not limited to; heat, humidity, rain, snow, sleet, cold. Must be able to work in an environment with high levels of noise and vibrations. • Must possess a valid Driver’s License to operate company vehicles. • Ability to manage stressful situations and successfully work under pressure. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Mechanic Department: Maintenance Reports To: Maintenance Manager Status: Seasonal Summary of Duties: Responsible for the maintenance and upkeep of the attractions and facilities of the property, including but not limited to, general and preventative inspections and maintenance of the attractions, facilities & equipment, proper water chemistry of the attractions within the waterpark, repair maintenance as required, property winterization and snow removal. Exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs and be adept to working in various environmental conditions. Job Responsibilities: • Ensure the safety of the property, including attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; ADA, ASTM International, CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Perform routine inspections and inspection schedules, preventative maintenance and general upkeep of the attractions, including replacement of worn and/or defective parts, are performed and adhered to. • Repair and troubleshoot the attractions as necessary; respond to calls for maintenance checks, attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property attractions. • Routine/basic facility work, including but not limited to; Painting/staining, carpentry, plumbing, landscape/tree trimming, pressure washing, parts washing, greasing, etc. • Complete and maintain required documentation; including inspections, corrective actions and/or repairs performed. • Work with Maintenance Manager to maintain appropriate levels of critical parts inventory for each attraction to ensure attraction down events are prevented and minimized. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Ensure and verify the upkeep of company vehicles, heavy equipment and rental equipment. • Fluent in emergency and evacuation procedures for each attraction and the property. • Responsible for pre-season set-up and facility maintenance (HVAC, plumbing, carpentry, painting, sign installation, etc.) during the season. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of Maintenance Buildings and work areas. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • High school diploma or GED supplemented by a minimum of 2 years of experience in mechanical/industrial maintenance, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Amusement and/or waterpark attraction maintenance experience preferred. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Must be able to work in various extreme environmental conditions, including but not limited to; heat, humidity, rain, snow, sleet, cold. Must be able to work in an environment with high levels of noise and vibrations. • Must possess a valid Driver’s License to operate company vehicles. • Ability to manage stressful situations and successfully work under pressure. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Ride Operator Department: Rides Reports To: Rides Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Operate various rides following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence being knowledgeable about the rides and park • Maintain constant attention and focus • Operate rides following Standard Operating Procedures • Enforce participant requirements and ride rules • Execute emergency procedures, to include crowd control, as necessary • Communicate via public address systems, radios and telephones • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Children’s Rides Operator Department: Rides Reports To: Rides Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Operate various children’s rides following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times. • Deliver Guest Excellence being knowledgeable about the rides and park. • Maintain constant attention and focus. • Operate rides following Standard Operating Procedures • Enforce participant requirements and ride rules. • Execute emergency procedures, to include crowd control, as necessary. • Communicate via public address systems, radios, and telephones. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 16 years of age. If under 18, must be able to provide working papers prior to hire. o Ride Operators under the age of 18 will be staffed primarily on rides designed solely for children per the NYS DOL. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Rides Supervisor Department: Rides Reports To: Operations Manager Status: Seasonal, Non-Exempt Summary of Duties: Run the overall Rides operation, directly overseeing the Rides Team Members and Team Leads. Essential responsibilities include enforcement of Standard Operating Procedures, hiring, training, auditing, down event management. Operate various rides following the Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Recruit and assist in hiring of Rides Team Members and Team Leads • Train and develop Rides Team Members, Team Leads and Trainers, coaching as necessary • Ensure compliance with all authorities having jurisdiction • Ensure adequate daily staffing levels and adherence to daily operational schedules for assigned area • Oversee breaks and ensure compliance with labor laws for assigned area • Typically perform as Rides on Duty, maintaining constant presence in park • Act as the communication liaison between departments, management and front line as applicable to Rides • Ensure open ready condition property wide each operating day prior to property opening hour • Ensure overall inventory levels are maintained for consumables, communicating to Operations Manager as items run low • Ensure execution of Standard Operating Procedures and Guest Excellence behaviors • Respond to atypical situations, Guest issues and down events as needed • Complete required daily, weekly, monthly documentation • All responsibilities notated in the job descriptions of a Rides Team Member, Team Lead and Trainer • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 16 years of age. If under 18 years of age, must be able to provide working papers prior to hire. o Rides Supervisors under the age of 18 will primarily oversee rides designed solely for children. • Previous experience as an Rides Team Member required. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Train Conductor Department: Attractions Reports To: Attractions Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Operate the Iron Horse Train following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence being knowledgeable about the attractions and park • Maintain constant attention and focus • Operate Iron Horse Train following Standard Operating Procedures • Enforce participant requirements and attraction rules • Execute emergency procedures, to include crowd control, as necessary • Communicate via public address systems, radios and telephones • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership, including but not limited to operating other attractions as the business requires. Job Requirements: • Must be at least 18 years of age. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.